Director of Operations
• Dedicated and engaged professional with hands-on approach, a passion for streamlining healthcare operations and maximizing access to quality care
• Energized by working collaboratively to deliver quality health services in a cost effective and clinically integrated approach
• Strong believer in business decisions based on analysis, strategy, financial viability, quality, patient satisfaction, and collaboration with all stakeholders
• Significant experience and recognized success in transforming practice operations to best in class standards, optimizing the revenue cycle, onboarding physician practices, and service line expansions
• Trusted advisor successful in building and maintaining effective working relationships with leadership, physicians, peers, staff, patients, and vendors in achieving achieve business results
CORE COMPETENCIES
Physicians Relations - Healthcare Operations Guru - Primary & Specialty Care - Strong Communication Skills - Customer Satisfaction - Financial Performance - Excellent Problem-Solving skills - Strategic Analysis & Planning - Consensus and Team Building -
Critical thinking skills - Change Management b- Revenue Cycle Excellence
PROFESSIONAL EXPERIENCE
ASCENSION MEDICAL GROUP, St. Louis, MO 2013-2017
Project Leader
As a project leader for national initiatives in a matrixed organization, provided program oversight and project management of system-wide initiatives for a national medical group in 24 markets in 18 states which required national focus with a local touch. Projects focused on standardization and optimization of operational and clinical best practices, revenue cycle integrity, quality improvement, and maximized patient
access. Concurrently supervised multiple markets in all implementation phases, bridged communications for national and local stakeholders, escalation point for project managers for projects risks/obstacles, effective and positive change agent for all stakeholders. Post go-live support for ongoing performance optimization and standardization of PPM and EHR utilization and adoption
• Converted 22 markets in 18 states to single national PPM platform (athenaNet)
• Headed interface committee for medical group third party vendor integration with
athenaNet (over 250 local and national interfaces across 22 markets
• Created standardized scheduling protocols and training materials for athenaNet
Collector
• Implemented new/optimized existing centralized referral and/or scheduling
departments
• Directed EHR upgrade for 12 markets simultaneously
• National lead for standardized patient portal standardization and adoption
protocols
• Collaborated with program managers for third party vendor integration with
national PPM and EHR
ST. VINCENT’S HEALTHCARE, Jacksonville, FL 2011-2013
Project Manager /Practice Administrator
Dual role as a project manager and operations director for 5 multi-specialty practices. Implemented various projects for practice and revenue cycle optimization, established reputation for effective leadership, on-time and on/under budget project delivery, proficient change management for practices and projects, and positive relationships with all stakeholders, senior leadership, physicians, and peers, staff and patients.
• Monitored and directed practice productivity and compliance with contractual
obligations, policies, quality, billing, and safety
• Developed and monitored budget for assigned specialties for maximized financial
performance
• Recruited, trained, mentored, and oversight of management staff for optimal
practice performance
• Converted ambulatory diagnostic testing sites to provider-based following
CMS/JCAHO standards
• On-boarded acquired practices to integrate into the physician enterprise
• Led implementation of enterprise wide migration to one PPM (athenaNet)
• Implemented and operationalized a Centralized Referral Center
• Co-lead of Policy & Procedure Committee for newly transformed/merged physician
enterprise
DIAGNOSTIC CARDIOLOGY ASSOCIATES, Jacksonville, FL 2003-2011
Director of Operations, Diagnostic Testing (2006-2011)
Operational oversight and administration of multi-site, dually accredited cardiovascular non-invasive testing operation and an outpatient Cardiac Cath lab. Hired and mentored managers to achieve top performance, maximize patient focused quality care and profitability while maintaining best practices and industry standards. Assisted CEO in establishing and implementing organizational goals & objectives, budgeting, service line expansion, policies & procedures and systems for large cardiology private practice
• Achieved and maintained dual IAC accreditation Nuclear and Echocardiography for
all testing sites
• Implementation of and administrator for structured reporting application for all
diagnostic services performed for over 20 non-invasive testing modalities in 8
locations in FL and GA
• Monitored/reported testing and cath lab production volumes and timely reporting
following accreditation standards and timely & accurate billing for optimal
fiscal performance
• In absence of CEO, served physician partners as organizational lead of practice
acquisition by hospital system to manage practice onboarding and integration
into hospital owned medical group
• Led implementation of new PPM ...
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