OBJECTIVE
Seeking career position where I can utilize my CISCO certifications, training
and previous field experience in the information technology arena.
SUMMARY OF SKILLS
�á Proficient in all layers OSI Model
�á Structured Wiring
�á Datacenter information and physical infrastructures
�á Microsoft Windows NT Server and WS Technical Support
�á Microsoft Windows 2003 and 2007 Server and WS Technical Support
�á Personal Computer Hardware and Software Support
�á Internetworking Cisco Systems
�á Advanced Router Configuration Cisco Systems
�á Switching Hardware Cisco Systems �á TCP/IP Addressing and Cisco Routers
�á Implementing Routing Protocols on Cisco Routers
�á Microsoft Windows XP Home and Professional
�á Microsoft Windows 7.
�á Leased Line Circuits
�á Frame Relay
�á Ethernet
�á DSL
�á ISDN
�á Voice
�á Video
�á VoIP
QUALIFICATIONS
�á Over 20 years of proven effective information technology design, installation and support.
�á Fascinated with technology and constantly strive to stay current in technological advances.
�á Consistently receive 100% satisfaction results in customer service surveys.
�á Meet or exceed performance standards.
�á Provide an integral resource for service within each customer¡¦s information infrastructure.
�á Ability to pass a Federal Background screening/clearance.
�á Project management experience with national and international corporations.
EDUCATION
CCENT Certification - Scott Smith Infosec Institute Arlington Heights, IL
CCNA Training ¡V Scott Smith Infosec Institute Arlington Heights, IL
BA, Psychology Drury University Springfield, MO
BA, Sociology Drury University Springfield, MO
High School Diploma Central High School Springfield, MO
EXPERIENCE and WORK HISTORY
WorkMarket, New York, NY (2011-Present)
WorkMarket is a nationwide network of highly-skilled service professionals. On an ongoing basis I conduct information infrastructure install, configuration, repair, training and parts swap services of networked devices throughout the Missouri region.
On Force, Lexington, MA (2009-Present)
OnForce is a nationwide network of highly-skilled service professionals. On an ongoing basis I conduct information infrastructure install, configuration, repair, training and parts swap services of networked devices throughout the Missouri region.
Field Solutions, Minneapolis, MN (2008-Present)
Field Solutions is a nationwide network of highly-skilled service professionals. On an ongoing basis I conduct information infrastructure install, configuration, repair, training and parts swap services of networked devices throughout the Missouri region.
TeleTech Corporation, Springfield, MO (2009-2011)
In a call center environment serving all of North America, provided online technical support of all models of HP Notebooks under warranty. Responsible for monthly total sales goals of warranty upgrades, new notebooks and product accessories.
R&R Solutions, Gravett, AR (7/2009-9/2009)
I traveled throughout Alabama, Georgia and Tennessee Region as the single rollout technician representing RR Solutions. RR Solutions provides technical rollout services to national retailers.
This project involved de-installation and installation of specified information infrastructure equipment (PC¡¦s, Networking Devices and Terminal Servers) in Wal-Mart Stores¡¦ Pharmacies, Management Offices and Customer Services Departments.
Was responsible for scheduling each individual location startup and completion dates based on the national project deadline. I transported equipment to each location in assigned area. Unloaded, unboxed, configured, installed and confirmed the positive working status of each device. Diagnosed and resolved networked device issues when necessary.
Guaranty Bank, Springfield, MO (2006-2009)
Information Infrastructure Engineer ¡V Daily maintenance of Information Infrastructure consisting of over forty servers running a combination of Microsoft Windows Server 2000, 2003 and 2007. Supported over 400 networked devices spread over eight locations.
Managed the installation of layer 1 services by outside contractors into two new bank locations.
The enterprise, for which I alone provided daily maintenance, support and monitoring, featured the following technologies:
Primary and Backup Domain Controllers
Active Directory
Windows XP networked devices
Microsoft Windows Server 2003
Command Systems Command Antivirus Service
Barracuda Web Filter and Spam Filter
Veritas Backup Version 10.0
DHCP
Ilient SysAid Helpdesk Software
Microsoft Outlook 2003
Microsoft Windows Server 2007
Kay & Associates, Buffalo Grove, IL. 2004
DSL Modem assembly, testing and repair (Westell Technologies, Aurora, IL) ¡V began as a line employee mating finished circuit boards to outer casings. Later moved to test position where assembled devices were tested. Moved to repair position where modems which failed testing were troubleshot and repaired.
Provided Local and Wide Area Network Infrastructure engineering, installation and performance monitoring services of networked devices. Provided ongoing administration of HP OpenView Software, Cisco Routers and Switches.
Paradigm Integrated Services, Chicago, IL 2003
CONTRACT WIDE AREA NETWORK ENGINEER/PC DEPLOYMENT (UNIVERSAL OIL PRODUCTS, DES PLAINES, IL)
Primary responsibilities included setup, configuration and deployment of networked personal computers.
BP Amoco, Naperville, IL 2002
CONTRACT WIDE AREA NETWORK ENGINEER/LAN/WAN PERFORMANCE VERIFICATION
Conducted LAN performance analysis of point of sale devices at new ¡¥BP Connect¡¦ Sites using Sniffer-like software. Identified and resolved issues impacting performance.
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