Muhammad S Rafique Computer Science Graduate; CCNA, MCTS & MCITP Certified.
Add: 71 – Winchester Drive, East Windsor NJ 08520.
Mob: (732)-306-2496 Home: (609)-371-5320
Profile
Dynamic computer science Master’s graduate with outstanding background, hands-on field experience as Systems’ Implementation & proving Desktop System Support Engineer from last 5.5 years. Completed complex projects with precision and accuracy within stringent time restraints.
Career Objective
To use my skills, experience and expertise to obtain a System Administration, Engineering / Operations position, Utilize keen analysis and insights and team approach to drive organizational improvements and implementation of best practices. Ability to walk into a new environment and be functional immediately. Quick to learn and adapt to new environment, technologies & tools with TO-DO Attitude,
Experience
Amirit Technologies, NJ (August 2012 – to date)
Support Tech
• Handful of Experience in Installing & optimizing HW/SW/Networking product & configurations.
• Working as LTE/4G drive testing data collector / analyzer for AT&T 4G (LTE) rollout project.
• Collecting data | UE & Cell Phone physical measurements using LTE & UMTS Scanners in EMO for various sites / clusters and evaluations of client’s wireless network.
• Providing Sites Troubleshooting & Support, coordinating with vendors and to make sure the issue resolution within cut-off time frame.
• Doing Sites & cluster Drive Testing & Optimization using NEMO & MS Street & Trips in Philadelphia, New Jersey & Delaware States.
• Verify Handover functionality performance from LTE-LTE & LTE-UMTS.
• Performed both pre & post deployment testing & support.
• Conducted Various Tests pertaining to each site, i.e. Stationary (Ping, Download & Upload), Mobility & IRAT to make sure handovers are proper and performing SSV.
• Verifying the Network, site functioning properly, antenna positions, antenna directions or tilt and swapped feeders.
• Identifying major call-related problems (dropped calls, hardware problems, bad radio etc.).
• Supporting Project Manager in meeting implementation plan to meet specific timelines / KPI’s.
National Bank of Pakistan (March 2008 ~ June 2012)
Desktop System Support Engineer
• Project Coordinator – IT Infrastructure; Online Connectivity System & Network Expansion – A Network Expansion Project - to provide Network Infrastructure facility to nationwide branches to Online System for onward implementation of CBA - A ERP Solution.
• Project Coordinator AD Implementation & Rollout- includes Installation & configuration of RODC, SCCM System; prerequisite for Core Banking Application Deployment.
• Providing complete Banking Software’s and Applications Support & training & keeping active Coordination with Management for Support & Implementation strategies.
• Master Trainer for CBA: ERP Implementation – A Core Banking Application Suite.
• System Administrator IBM AS\400 Server includes creating users & authorities, conducting routine jobs\tasks to carry out day to day transactions.
• Designing & Implementing Branch Network - Topology, IP Scheme & Security parameters.
• Working in close coordination with Vendors, Business & Operations teams, developing & addressing the needs of the Business Continuity Planning & Disaster Recovery Planning.
• System Administrator for Symantec End Point Manager – Antivirus Suite, includes installation,configuration, updating of the SEPM Server and providing Client Packages for regions/branches,
• Providing comprehensive Desktop support, regarding windows/Systems/Applications Installation, Configuration & Deployment and troubleshooting support.
• Installing, Configuring & Troubleshooting wired/wireless Internetwork devices i.e. Cisco Routers, Catalyst Switches, Access points & bridges in complex & large networking environment.
• Working in close coordination with NOC Team & Vendors regarding WAN circuits
Implementation – for implementing, testing & troubleshooting connectivity issues and ensure 99.99% up time services as per SLA & comprehensive network & system support to car...
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